PRIVACY POLICY
Last updated: October 2, 2026
SHIVA Beyond Sound (“SHIVA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, purchase a product, or join SHIVA Membership.
1. INFORMATION WE COLLECT
When you create an account, make a purchase, join SHIVA Membership, contact us, or use our services, we may collect information such as:
• your name
• email address
• billing information
• country or billing location
• account and enrollment information
• purchase and subscription history
• communications you send to us
• information related to your participation in our courses, mentoring calls, or community
Payment information is processed through our payment and platform providers. We do not directly store your complete payment card details.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• create and manage your account
• provide access to SHIVA Membership and other purchased products
• process payments and manage subscriptions
• provide customer support
• communicate important information about your membership or purchases
• deliver courses, sheet music, mentoring, community access, and other membership resources
• maintain and improve our services
• comply with legal, accounting, tax, and regulatory requirements
• prevent fraud, misuse, and unauthorized access
Marketing communications will only be sent where we have an appropriate legal basis or your consent where required. You may unsubscribe from marketing communications at any time.
3. SERVICE PROVIDERS
We use third-party service providers to operate our business and provide our services. These may include Thinkific for hosting, account management, course delivery and payments, as well as other providers used for communications, video meetings, community features, analytics, or email services.
These providers may process personal information only as necessary to provide their services and according to their own privacy obligations.
4. DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide our services, maintain required business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
5. DATA SECURITY
We take reasonable organizational and technical measures to protect personal information. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
6. YOUR RIGHTS
Depending on where you live, including if you are located in the European Union or European Economic Area, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, portability, or objection to certain processing, subject to applicable law.
You may also have the right to withdraw consent where processing is based on consent.
7. INTERNATIONAL DATA PROCESSING
Some of the service providers we use may process information outside your country of residence. Where required, appropriate safeguards are used for international transfers of personal information.
8. CHILDREN
Our services are not intended to allow children to independently enter into paid contracts where they do not have the legal capacity to do so. Where applicable, a parent or legal guardian should create the account, make the purchase, and supervise participation.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when necessary to reflect changes to our services, practices, or legal requirements. The latest version will be made available on our website.
10. CONTACT
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
SHIVA Beyond Sound
Zagreb, Croatia
Email: [email protected]